CyberLearning Certification Quality Guarantee
The CyberLearning Certification Quality Guarantee is our commitment that the coursework you complete will genuinely prepare you for the industry certification exam it is aligned to. If a learner fails the targeted certification exam after completing the applicable CyberLearning course series at a passing score, CyberLearning will refund the subscription cost for that series under the terms below. The guarantee is intended to remove the financial risk from a learner who does the work and still does not pass on the first attempt.
How the Guarantee Works
To qualify for a refund under the Quality Guarantee, a learner must satisfy three conditions. Each condition exists to confirm that the learner actually completed the program as intended before sitting the exam.
- Complete each course in the applicable CyberLearning series with an overall score of at least 80 percent. This confirms that the learner actually engaged with the content rather than skipping ahead to the exam without completing practice.
- Sit the certification exam at an approved testing center within 30 days of completing the applicable CyberLearning series. This keeps the preparation fresh so the guarantee reflects what the coursework taught rather than knowledge loss over time.
- Submit documentation of both the course-series scores and the failed certification exam attempt, plus the learner’s verified contact information. This lets CyberLearning confirm that the conditions above were actually met.
Documentation Required
- Printed copies of the learner’s skill-assessment test scores for each course in the CyberLearning series
- A signed copy of the complete, original test-score sheet from the authorized testing center, including the exam-taker’s name, the certification exam taken, the date the exam was taken, and the failed exam score
- The exam-taker’s complete business address, including city, state, and postal / ZIP code (no P.O. boxes)
Refund Scope
The amount refunded is the per-user subscription cost paid for the applicable course series. The refund is issued once per learner per series — repeated exam attempts do not stack additional refunds. The guarantee covers the subscription cost only; certification exam vouchers, proctoring fees, travel, and third-party costs are not refunded under this program and should be confirmed with the certification body directly.
How to Submit a Claim
Claims under the Quality Guarantee should be submitted through our contact page. CyberLearning reviews each claim against the documentation requirements above and confirms the refund once the claim is verified. We do our best to process eligible claims within two to four weeks of receiving complete documentation.
Why We Offer It
Certification coursework involves real time, real exam fees, and real opportunity cost. The Quality Guarantee exists because we want the learner’s incentive to be finishing the coursework properly, not hedging against a bad exam day. If we do our job and the learner does theirs, the credential follows. If the coursework somehow does not transfer into exam readiness — even with 80 percent or higher course scores and a timely exam attempt — that is a real problem we want to make right financially, and also one we want to see so we can improve the curriculum.
Coverage
The Quality Guarantee applies to the certification series where CyberLearning offers a directly mapped preparation track, including CompTIA (A+, Network+, Security+, Server+), Cisco CCNA, ITIL 4 Foundation, PMI PMP, IIBA CBAP, and Microsoft Office Specialist. Coverage for newly-added credentials is confirmed during enrollment so both sides are clear before the cohort begins.
Program Changes
CyberLearning reserves the right to suspend, terminate, or modify the terms of the Quality Guarantee at any time. Any such change applies prospectively — learners already enrolled under the existing terms at the time of the change complete their engagement under the terms in effect at enrollment. Failure to insist on or strictly enforce the Quality Guarantee in any particular case does not waive CyberLearning’s rights. Nothing in this guarantee creates rights or remedies for third parties.
Related Pages
Testimonials overview · Certification pathways · Course catalog · Contact us.