The American Chamber of Commerce in Egypt’s Online Training Service (OTS)
Highlights of the Program
- Over 6,500 Egyptian employees and jobseekers have been trained in IT and professional skills
- Over 40,000 certificates awarded to date, with a satisfaction rate over 90%
- Individuals develop personal skills:
- improving their efficiency in the workplace
- increasing their competitiveness in the job market
- Organizations can improve their employees’ skills by:
- opening an administrative account
- monitoring employee training and performance
A Short History of the Egyptian Project
Phase 1 of the Egypt project
Phase 1: 2005 – 2008
- We partnered with the American Chamber of Commerce in Egypt’s Business Information Center (BIC) to launch the OTS program in December 2005
- We provided over 200 heavily subsidized IT, business development, management, and desktop computing courses open to all Egyptians
Phase 2 of the Egypt project
Phase II: 2008-Present
- We partnered with the BIC in 2008 to provide online training to customers outside of Egypt, in both the Middle East and Africa
- We began to offer training for standardized tests so students can widen their opportunities for higher education
What the Corporate Managers are saying:
“We have ordered the Business Writing Skills course for all our Admin Assistants. The Online training concept was very attractive in terms of not having to leave the office to attend the training and at the same time working at our own time and pace. OTS proved to be very beneficial that we continue to encourage our employees to check if there are any more courses they could take. In addition, the staff experienced a sense of accomplishment by receiving a certificate for the courses that is recognized by Amcham. I would recommend this service to anyone and would be happy to redo it again.”
- Marwa Badr, HR & Admin Manager, Microtech
“My staff and I have enjoyed OTS very much that I even enrolled more people in it. The courses are very entertaining as well as interactive and the service covers courses in all disciplines that accommodate my staff whether in customer service, Finance or HR. Also, I really appreciate the fact that I don’t need to follow up what courses have I finished, how will I get my certificate and others. With OTS, they follow up on me with regular notification emails that I find very satisfying.”
-Manar Wahid, HR Manager, Novotel 6th of October
What the Press is saying:
English Press Coverage: Business Monthly Article
American Chamber of Commerce in Egypt OTS Website
Program Structure Today
The Egypt program continues to operate on the same principles that anchored the original OTS deployment: affordable online access to industry-relevant coursework, blended delivery with local instructor support where it adds value, and measurable certification outcomes reported back to participating employers and sponsors. Cohorts draw from the broader CyberLearning catalog — CompTIA A+ / Network+ / Security+, Cisco CCNA, ITIL 4 Foundation, PMI PMP, IIBA CBAP, Microsoft Office Specialist, and English business-communication modules.
Regional Reach
Starting in Phase II, the program extended online training to customers elsewhere in the Middle East and Africa through the same Business Information Center delivery mechanism. That regional reach made it possible to serve learners and employers in markets where stand-alone in-country infrastructure would have been slow to stand up.
Sponsor Model
Egyptian and multinational employers participating in the program receive three things: upskilled employees who complete industry-recognized credentials; measurable CSR outcomes tied to broader training of Egyptian jobseekers; and aggregated reporting for CSR, board, and local-government audiences. Sponsors are invited to milestone events and participate in cohort-completion recognition.
Inclusion Focus
The program has historically prioritized access for jobseekers from under-served backgrounds and for women entering or re-entering the Egyptian IT and business-services workforce. The satisfaction data referenced above reflects a cross-section of those learners, not only employed professionals.
Language and Delivery
Coursework is delivered primarily in English, which aligns with the language of most internationally recognized IT and business credentials and with the workplace language of many Egyptian employers. Where local language support is needed, local BIC instructors provide contextual translation and examples during scheduled review sessions.
Authoritative References
Related CyberLearning Resources
International programs overview · How we approach international partnerships · Course catalog · Contact us.